Inviting Home - architectural products, home furnishings and home lighting


Shipping and Handling

General Notice

We ship most in-stock items within 3 to 5 business days. On occasions when we can't, we'll let you know. Orders shipped via Standard Shipping are delivered within 5 -7 business days from the order's ship date.

In general, hand crafted items are made to order and are not always inventoried. Please allow 4 8 weeks for shipping for special orders. InvitingHome.com will confirm the scheduled ship date. A 2 to 3 day allowable variance should be considered.

Please note: orders are shipped and delivered on business days (Monday through Friday, except major holidays).

At this time, InvitingHome.com only ships to addresses in the Unites States, For Hawaii and Alaska some restrictions and surcharges may apply.

PLEASE INSPECT THE SHIPMENT IMMEDIATELY

InvitingHome.com and all of our suppliers try to ensure that your shipment has been made to the highest standards of quality. In the event that an error or damage occurs, the following procedure must be followed:


Damage/Loss

Any damage or loss incurred in transit is the responsibility of the carrier.


For UPS and FedEx Shipments (and all other small package deliveries)

1. Notify the carrier immediately of any apparent damage on the shipping packaging or products themselves.

2. Retain the merchandise AND packing material for inspection by the carrier.

3. Notify InvitingHome.com Customer Service Dept. @ 781-444-8001 or by email customerservice@InvitingHome.com within 1 business days of receipt.


For Common Carrier (truck) shipments

1. For common carrier claims, the carrier requires the recipient of the merchandise to file claims and receive reimbursement.

2. Retain the merchandise AND packing material for inspection by the carrier.

3. Notify InvitingHome.com Customer Service Department @ 781-444-8001 or by email customerservice@InvitingHome.com within 1 business days of receipt.

InvitingHome.com cannot file the claim and therefore cannot issue credit to your account. Call and file a claim with the carrier in order to receive reimbursement.

Note: Failure to follow these procedures may result in forfeiture of monies due to you.


Returned Goods:

Please follow the instructions provided per our Return Goods Policy.

If you have any questions regarding Shipping and Handling, please contact customerservice@invitinghome.com or call 781-444-8001.